FAQ

Suggested Answer: Our watches follow international standards for water resistance ratings, classified and applicable scenarios as follows:

30 meters water resistance (3ATM): Daily water resistance, can withstand splashes when washing hands and face, not for swimming or immersion.

50 meters water resistance (5ATM): Enhanced daily water resistance, can withstand short-term rain or shallow hand washing, not for swimming.

100 meters water resistance (10ATM): Suitable for swimming, snorkeling, and other water sports.

200 meters water resistance (20ATM): Suitable for diving, scuba diving, and other deep-water sports.

300 meters water resistance (20ATM): Suitable for deep-sea diving.

Note: Water resistance will weaken as the seals age; it is recommended to replace the seals regularly.

Normally the MOQ is 500 pcs, accepted multiple models. Different materials and manufacturing in watches needs a higher MOQ. Contact us to get the accurate quotation.

The lead time is 30-45 days. And the delivery time depends on the destination. Generally, the time shipping to the U.S is 7 days. We have professional shipping agents to choose the suitable carrier for you. Please contact us to get the updated shipping info.

We support T/T, Paypal, Alipay.

Yes, we have a discount policy in a bulk order that we can offer a cash rebate equivalent to the sample fees you paid for the sample order.

Yes, we have in-house designers supplying logo design service for free. Contact us to get a design sketch.

Suggested Answer:

① We offer small-batch OEM customization. We have stock accessories for some styles, with a minimum order of 50 pieces. Your brand logo can be customized.

② For exclusive customization of stainless steel, titanium alloy, carbon fiber, crystal, etc., the minimum order quantity is usually 500 pieces/style.

③ The MOQ for customized styles is adjusted according to the complexity of the process. Sample orders are supported. Sample fees depend on sample specifications, design complexity, and specific quality standards. Please consult our sales representative for details.

Suggested Answer: You can contact our foreign trade team via email, WhatsApp, or phone, providing your desired product model, material requirements, order quantity, and customization needs. If you have your own design that requires complete customization, you can contact our foreign trade team to discuss this further. Once our sales representative has obtained all the details needed for a quote, they will prepare a quotation for you.

Suggested Answer: We support full-process customization services for both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer). The customization process is as follows: ① Requirements communication (providing design sketches, parameters, or reference samples) → ② Solution design and quotation → ③ Confirmation of design draft and payment of prepayment → ④ Prototype production → ⑤ Sample confirmation → ⑥ Mass production → ⑦ Inspection and shipment.

Suggested Answer: After order confirmation and receipt of prepayment, the sample production cycle for regular styles is 25-40 working days, and for bulk orders, it is 45-60 working days; the specific timeframe will vary depending on the complexity of the customized style's craftsmanship. The production cycle is mainly affected by order quantity, the complexity of the customized process, the sourcing of scarce movements, and the company's order schedule. We will provide a detailed production schedule when the order is signed.

Suggested Answer: We support multiple international payment methods, including T/T wire transfer, Letter of Credit (L/C), PayPal (for small orders), etc. For bulk orders, the default settlement method is prepayment + final payment; L/C settlement terms are negotiable and require a supplementary agreement signed by both parties.

Suggested Answer: After your order is confirmed, we will assign you a dedicated foreign trade sales representative. You can contact the sales representative directly via email, WhatsApp, or phone to check the progress. We will also regularly send you production progress reports, including photos of the production process and the estimated completion time.

Suggested Answer: We offer a variety of movement options, including Swiss movements (brands such as Sellita), Japanese movements (Citizen, Seiko, etc.), and high-quality movements such as Seagull tourbillons, which can be matched according to customer needs.

Suggested Answer: We provide a 12-month warranty for all products. The warranty covers: functional problems (non-human-caused damage); Excluded from the warranty are: ① Human-caused damage (such as drops, water damage, scratches); ② Normal wear and tear (such as strap wear, aging of seals); ③ Malfunctions caused by failure to follow the instruction manual.

Suggested Answer: For repair services outside the warranty period, we only charge the cost of parts + labor service fee. The specific cost is calculated based on the type of malfunction and the model of the parts. Repair process: Customer sends the watch back to us (shipping costs borne by the customer) → We diagnose the malfunction and provide a quote → After customer confirmation of the cost, we perform the repair → After the repair is completed, the watch is sent back to the customer (shipping costs borne by the customer).

Suggested Answer: We strictly adhere to customer-customized design confidentiality agreements. All design drawings, samples, and technical parameters provided by customers are used solely for the production of that customer's order and will not be disclosed to any third party. You can rest assured.

① All our components undergo comprehensive appearance and functional quality inspection during and after production.

② The meter head also undergoes comprehensive appearance and functional inspection during and after assembly.

③ After the entire meter is assembled, we will conduct a full inspection again.

④ After packaging, we will conduct a second AQL inspection according to international standards.

① Watch case materials include 316L or 904 stainless steel, titanium alloy, ceramic, carbon fiber, damask steel, G5 titanium, crystal, bamboo and wood, steel and wood, steel and marble, etc.

② Watch strap materials include genuine leather, silicone, fluororubber, 316L or 904 stainless steel, nylon, eco-friendly bamboo and wood, eco-friendly Apple leather, steel mesh, bracelet, etc.

We can provide a full-chain service including design, 3D modeling, R&D, prototyping, production, quality control, and after-sales support. Our R&D team has 20+ members, and our production team has 200+ members.

Our watches can obtain core certifications such as BSCI, RoHS, FSC, SGS, and ISO.

Yes, you can choose from our existing styles, or we can customize according to customer designs and samples.

Dial, crown, case back, clasp. Case, strap, movement wheels.

Sorry! We do not.